How can we help?

GaijinMall is an online marketplace that lets people in Japan buy and sell goods and services securely. It connects buyers and sellers across many categories in a safe, reliable trading environment.

Click Sign Up on the website or download the GaijinMall app, enter your details (or use a social login), then verify your email and phone number. You're then ready to buy or sell.

Anyone residing in Japan can register and use GaijinMall — individuals, small businesses and independent sellers who want to trade safely online.

Almost anything legal and safe to trade in Japan: electronics & gadgets, fashion and accessories, home & lifestyle goods, books and collectibles, and services such as tutoring, repairs or design work. Some items are restricted under our Prohibited Items Policy.

After creating an account, open the GaijinMall homepage, tap SELL NOW, upload photos, add a description, set your price and publish. Your listing is then visible to all GaijinMall users.

Buyers can pay securely through GaijinMall using one of three methods:
1. Credit card
2. Bank payment
3. GMpoints
Sellers can request a payout of their sales proceeds to their bank account, or convert them into GMpoints (1 GMpoint = ¥1) for future purchases.

GMpoints are GaijinMall's internal digital credits. You can earn them from sales or buy them directly, and use them as a payment method at checkout anywhere on the marketplace. 1 GMpoint = ¥1.

Once the buyer confirms they've received their item, GaijinMall releases the payment to the seller. Sellers can then request a payout to their bank account, or convert the balance into GMpoints.

GaijinMall provides transaction protection, a secure payment system that holds funds until delivery is confirmed, and an internal dispute-resolution service to protect both sides from fraud or misconduct.

It depends on the item. Sellers usually ship via a courier or postal service with a tracking number. Buyers and sellers can also agree on the shipping method and delivery date. For categories where shipping cost is unspecified, contact the seller to agree the cost before paying.

Yes. Payments are held securely until the buyer confirms delivery, our Buyer & Seller Protection Policy covers you if something goes wrong, and user ratings and reviews help build trust in the community.

Apply for a payout from the Vendors Dashboard. The transfer fee is ¥200 per transaction (for amounts from ¥500 to ¥1,000,000). ¥200 is charged each time.

For buyers: browsing and buying is free — you only pay for the product and shipping. For sellers: listing is free in most categories; a 10% service fee applies only when your item sells, plus a ¥200 fee when you request a payout.

Yes — GaijinMall is on both iOS and Android. You can browse, buy, sell and manage your account from the app.

Search for the item using the filters, contact the seller (chat, or phone if their number is shown) to confirm availability and details, add the item to your cart and pay. The seller ships your order, then you leave feedback about the seller.

Promote Advert is a set of tools to help your products and services reach more people faster. Go to My Advert page, choose a promotion plan and pay. See gaijinmall.com/advert_promotion for the plan types.

Support requests usually need evidence — photos or screenshots — and full details, which we handle far more efficiently over chat and email. These channels also keep a clear record of every request so we stay on the same page with you.

Sales proceeds are generally transferred to your registered account by the end of the month once order fulfilment is confirmed. The transferred amount is your sales proceeds minus the 10% sales fee and the transfer fee. Check your proceeds on the Vendors Dashboard.

1. Pay attention to detail — good photos, a clear description, a complete profile.
2. Keep listings risk-free — only legit, non-prohibited items.
3. Stay in touch — reply to messages quickly.
4. Mind your ratings and feedback — ask happy buyers to leave reviews.
5. Use Promote Advert to reach many more customers.

1. Click "Report Ad".
2. Select the reason for your suspicion.
3. Add a comment with all the details and click "Report Now".
Our support managers review reports quickly and block sellers immediately if a scam is confirmed.

Use the Help Center on this site, submit a request from your account, or email [email protected]. We provide customer service in English and Japanese.

No. The name reflects its roots in connecting the foreign community in Japan, but the platform is open to everyone living in Japan who wants to trade goods and services safely.

No — GaijinMall is a marketplace, not a shop. You buy from and sell to real people; we just help you find each other.

Yes. Once GaijinMall confirms payment, we ask the seller to ship your order and they update you with a tracking number.

Adverts stay up for up to one year if unsold, unless you deactivate them earlier. Adverts on a paid promo plan stay until the plan expires. You can always update an unsold advert.

Displaying your business phone number builds buyer confidence. Go to Settings, choose "Display My Phone Number" and pay. Your number is shown for one year.

Shipping price depends on the destination and item size. See the carrier sites:
SAGAWA: https://www2.sagawa-exp.co.jp/send/fare/input/
KURONEKO YAMATO: https://www.kuronekoyamato.co.jp/ytc/search/estimate/all_est.html
YU-PACK: https://www.post.japanpost.jp/service/you_pack/charge/ichiran.html

Enter your tracking number on the carrier's tracking page:
SAGAWA: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijosearcheng.jsp
KURONEKO YAMATO: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
YU-PACK: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

Refunds can take up to 30 days (or longer) to appear in your bank account, especially for credit-card payments.

Posting is free in most categories. Some require payment at posting: Property, Seeking Work CVs, Services Rendering, Job Hiring (and their sub-categories). Pay-to-post is waived during promo seasons.

Use clear original photos with no contact info or watermarks, a precise title, an honest and brief description, and the correct category (especially for Job Hiring vs Seeking Work CVs). Price in line with similar items, add correct contact details, and post one item per advert.

Browse the "Job Hiring" section and filter by salary, job type and location — and publish your CV under "Seeking Work CVs" (tap SELL, pick the category, fill in your experience and skills, and post).

Browse "Seeking Work CVs" and filter by job type, salary, location and more, then contact promising candidates via chat or phone — and post your opening under "Job Hiring".